CLEANING INDUCTION & INFORMATION HUB
A huge WELCOME from Lee, Louisa, Lee-Anne and Mike, Directors
Welcome to Greenway, we are so delighted to have you with us. Please take your time to work through these resources to find out all about our organisation, how we do things, and how we keep everyone safe.
If you have any questions, comments or problems, please ask your manager or reach out to me, Louisa, on 07817109673. I am one of the Directors at Greenway and I’m always happy to listen and help.
Click above for our property map
Please watch These videos as they give you further information about our organisation, what we do, and what we expect from our team members.
Keeping people safe is obviously important, and at the heart of what we do. But safeguarding is something quite different.
At Greenway it is a set of policies and training, designed to dovetail into all the other agencies and organisations working with the vulnerable people we house, to provide a protective safety net that catches abuse and steps in to make it stop.
Our role is small, but vital. You need to be aware of the types of abuse, what a red flag might look like, and what to do if you witness anything or have a concern.
Our safeguarding policies are also in place to keep YOU safe. An allegation will always be, at best unpleasant, and at worst, life changing. Keep yourself safe by understanding your risk, keeping within our professional boundaries, and talking to us if something doesn't feel right.
Louisa Trunks is our Designated Safeguarding Lead. Reach her at [email protected] or 07817109673
READ: this document to make sure that you are familiar with the different types of abuse and the red flags that you may witness. We do not have a lot of contact with our guests (or tenants), but, particularly with council guests in Emergency Accommodation, every person has a responsibility to keep every other human safe.
The most important thing to remember is that your instincts are king. If you witness something that doesn't feel right, tell your Safeguarding Officer, which is Louisa Trunks. Don't agonise about interfering, or judging, or try to work out what might be going on.
IF ITS A FLAG FEED IT IN.
WATCH: What to do if you have a concern
WATCH: Professional boundaries at work
Whilst at work always use your own common sense to keep yourself and others safe, and should you ever feel that a work area or working practise is not safe, do what you can to make the situation safe, and then call your manager, or a Director if they are not available.
Please report all accidents, incidents and near misses on our electronic accident form. Click the image to access the form.
For further information on procedures please read
RIDDOR to familiarise yourself with the law on reporting accidents in the work place.
We know that you have probably had manual handling training before, but your back is stupendously important to us, so please watch this external manual handling training to remind yourself how to move this safely.
Important Documents
You will find COSHH folders at the following locations, along with PPE (eye protection glasses, gloves and face masks) to protect you as required from the use of chemicals. Please make your self familiar with these folders.
Storage container in Newham, Truro
79 Lemon Street linen cupboard, Truro
58 Cunningham Park Linen store, Falmouth
OVERTIME
Only overtime that has been pre-approved by a Director/Senior Manager will be paid. If you have had this approved please submit the additional hours worked to Finance by 22nd of the month. Any hours submitted after this date will be paid at the end of the following month.
GETTING PAID
Our UK payroll runs on the 1st of the month, which means that it will land in your bank account on the next working day if the 1st is a weekend or bank holiday.
THIRD PARTY WORKS
When Maintenance or Housekeeping carry out extra tasks on behalf of a landlord, these are charged as a 'disbursement'. Its important that we capture this information and enough detail that we can explain the charges to the landlord.
When you have carried out extra tasks, please fill out the following form ON THE SAME DAY!
EXPENSES
To claim for expenses please submit the following form by the 22nd of the month, for payment on the 1st.
All expenses must be pre-agreed and have a valid vat receipt.
FUEL POLICY FOR EMPLOYEES
We will reimburse employees for any additional travel taken on behalf of Greenway property at 0.45ppm. We do not cover trips to and from work, only for the driving between properties/locations after you have arrived at your first property of the day.
Please download Mile IQ onto your phone - this app will sit in the background and log all drives you do.
You then simply swipe right to log it as a business trip (and left for personal), and then monthly create a report.
Reclaim the fuel using our normal expenses procedure, and attach the mileIQ report as a receipt.
RECEIPTS
Please submit all receipts for purchases made with company bank cards IMMEDIATELY, and at least, most definitely by the 22nd of the month. If this doesn't happen we can not complete a full reconciliation, we can not reclaim the VAT and our monthly management reports will not be correct.
EVERYTHING, including something purchased personally that needs reimbursing NEEDS A VAT RECEIPT!
DRIVING FOR WORK PURPOSES
All staff who drive on Greenway business, need to complete this form. It will only take 5 minutes, but you will need a photo of your driving licence.
Two brilliant videos for you to watch on effective communication, which is at the heart of every work day!
Thank you for your attention and time. Hopefully you feel well inducted and up to speed on how things work here at Greenway. If you have any questions then please do get in touch with your line manager, or with me, and we will be very happy to help.
Enjoy your time with us, and remember that I am always here if you need me, or if you have any concerns.
One final thing, please can you fill out the form below so that we have a record of your induction.
Happy working!
